Luminate Knowledge Base
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PBX
PBX
Changelogs/Feature Releases
General
Domains
Users
Voicemail
Answering Rules & Time Frames
Phone Numbers
Queues & Ring Groups
Auto Attendants
Devices
CDR & Call History
FAQ
APPLICATIONS
Web App
Mobile App
Insights
HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
Back to home
Luminate Knowledge Base
PBX
PBX
Changelogs/Feature Releases
General
Domains
Users
Voicemail
Answering Rules & Time Frames
Phone Numbers
Queues & Ring Groups
Auto Attendants
Devices
CDR & Call History
FAQ
APPLICATIONS
Web App
Mobile App
Insights
HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
PBX
Changelogs/Feature Releases
Platform v44 Release Notes
Platform v44.1 Release Notes
Platform v44.2 Release Notes
General
What Options Are There When Configuring Music on Hold?
What Options Do I Have When Uploading Greeting Messages?
How to configure Google & Microsoft SSO
Default Star Codes
What Can I Do In The Global View?
What Options Are There for Troubleshooting?
Understanding the Different Portal Views
See more
Domains
How Do I Configure a New Domain?
What Can I See in the Domain View?
Users
How Do I Configure Contact Directories?
How Do I Configure Users in Bulk?
How Do I Configure a User?
How Do I Configure Sites and Departments?
Understanding The User
Understanding the Hierarchy of Domains, Sites, Departments, and Users
What Are User Scopes?
See more
Voicemail
How Do I Configure Voicemail?
Answering Rules & Time Frames
How to Create a Night Key. (Toggleable Time Frames)
How Do I Configure Answering Rules?
How Do I Configure Time Frames?
Phone Numbers
How Do I Configure Time Based Routing on Phone Numbers?
How Do I Route Phone Numbers Within a Domain?
How Do I Manage/Assign Phone Numbers?
Queues & Ring Groups
How Do I Configure a Ring Group?
How Do I Configure a Call Queue?
Configuring Callbacks on a Call Queue
Auto Attendants
How Do I Configure Auto Attendants?
Devices
How Do I Configure Phone Hardware in the Domain?
How Do I Configure a New SIP Device/Phone?
Understanding the Relationship Between Users, Phones, and Phone Hardware
CDR & Call History
What Can I See in the Call History?
How To Configure Call Recording
Advanced CDR Format Guide
FAQ
Why Does the Call Cut Off When Diverting to a Mobile from a Queue?
What Does "On-Net" and "Off-Net" Mean?
How Do I Put a Pause at the Start of a Text to Speech Recording?
How Do I Block Withheld/Anonymous Numbers
How Do I Pause Call Recordings During a Call?
What Port Do I Register Devices On/Why Won't My Device Register?
I'm Having Trouble Auto Provisioning an Older Yealink Phone, Why?
How Do I Setup Speed Dials?
How Do I Stop Calls From Going to Voicemail?
What Happens if Two Users Have the Same Email Address?
What is the Area Code on a Domain For?
What Does the "Email Sender" Box on a Domain Do?
What Are the Domain Naming Restrictions?
How Does a Residential Domain Differ From a Regular Domain?
How Do I Login to a Phone's Web Interface After Auto-Provisioning?
How Do I Manually Register a SIP Phone?
What is a System User?
Where is the Ring Group I Just Added?
How Do I Send New Logins to Users?
What does "nms" mean in the call history?
What is enhanced voicemail?
How do I Listen/Whisper/Barge In to Calls?
See more
