PBX
Learn how to configure aspects of the phone portal such as Users, Queues, DDIs, and more.
Auto Attendants
Changelogs/Feature Releases
- Platform v44 Release Notes
- Platform v44.1 Release Notes
- Platform v44.2 Release Notes
- Platform 44.3 Release Notes
Users
- How Do I Configure Contact Directories?
- How Do I Configure Users in Bulk?
- How Do I Configure a User?
- How Do I Configure Sites and Departments?
- Understanding The User
- Understanding the Hierarchy of Domains, Sites, Departments, and Users
- What Are User Scopes?
General
- What Options Are There When Configuring Music on Hold?
- What Options Do I Have When Uploading Greeting Messages?
- How to configure Google & Microsoft SSO
- Default Star Codes
- What Can I Do In The Global View?
- Understanding the Different Portal Views
- What Options Are There for Troubleshooting?
Phone Numbers
- How Do I Configure Time Based Routing on Phone Numbers?
- How Do I Route Phone Numbers Within a Domain?
- How Do I Manage/Assign Phone Numbers?
Devices
- How Do I Configure Phone Hardware in the Domain?
- How Do I Configure a New SIP Device/Phone?
- Understanding the Relationship Between Users, Phones, and Phone Hardware
CDR & Call History
Voicemail
Queues
- How Do I Configure a Ring Group?
- How Do I Configure a Call Queue?
- Configuring Callbacks on a Call Queue
Answering Rules & Time Frames
- How to Create a Night Key. (Toggleable Time Frames)
- How Do I Configure Answering Rules?
- How Do I Configure Time Frames?
Domains
FAQ
- Why Does the Call Cut Off When Diverting to a Mobile from a Queue?
- What Does "On-Net" and "Off-Net" Mean?
- How Do I Put a Pause at the Start of a Text to Speech Recording?
- How Do I Block Withheld/Anonymous Numbers
- How Do I Pause Call Recordings During a Call?
- What Port Do I Register Devices On/Why Won't My Device Register?
- I'm Having Trouble Auto Provisioning an Older Yealink Phone, Why?
- How Do I Setup Speed Dials?
- How Do I Stop Calls From Going to Voicemail?
- What Happens if Two Users Have the Same Email Address?
- What is the Area Code on a Domain For?
- What Does the "Email Sender" Box on a Domain Do?
- What Are the Domain Naming Restrictions?
- How Does a Residential Domain Differ From a Regular Domain?
- How Do I Login to a Phone's Web Interface After Auto-Provisioning?
- How Do I Manually Register a SIP Phone?
- What is a System User?
- Where is the Ring Group I Just Added?
- How Do I Send New Logins to Users?
- What does "nms" mean in the call history?
- What is enhanced voicemail?
- How do I Listen/Whisper/Barge In to Calls?