Luminate Knowledge Base
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APPLICATIONS
PBX
Changelogs/Feature Releases
General
Domains
Users
Voicemail
Answering Rules & Time Frames
Phone Numbers
Queues & Ring Groups
Auto Attendants
Devices
CDR & Call History
FAQ
APPLICATIONS
Web App
Mobile App
Insights
HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
Back to home
Luminate Knowledge Base
APPLICATIONS
PBX
Changelogs/Feature Releases
General
Domains
Users
Voicemail
Answering Rules & Time Frames
Phone Numbers
Queues & Ring Groups
Auto Attendants
Devices
CDR & Call History
FAQ
APPLICATIONS
Web App
Mobile App
Insights
HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
APPLICATIONS
Web App
Web App - Quick Start Guide
Mobile App
Android Mobile App - V4.0 Changelog
How to register the mobile app over TLS.
Insights
Insights - Overview and Setup Guide
Insights Reports - User Guide
What statistics can you report on in Insights?
What is the difference between Abandoned and Missed calls?
How to configure a Service Level (SLA) for reporting.
How to configure custom Call Centre statuses.
Insights Dashboards - User Guide
See more
