Luminate Knowledge Base
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ADMIN
PBX
Changelogs/Feature Releases
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Domains
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Voicemail
Answering Rules & Time Frames
Phone Numbers
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Auto Attendants
Devices
CDR & Call History
FAQ
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HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
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Luminate Knowledge Base
ADMIN
PBX
Changelogs/Feature Releases
General
Domains
Users
Voicemail
Answering Rules & Time Frames
Phone Numbers
Queues & Ring Groups
Auto Attendants
Devices
CDR & Call History
FAQ
APPLICATIONS
Web App
Mobile App
Insights
HARDWARE
General
Yealink
Polycom
Grandstream
Fanvil
Avaya
Cisco
Snom
VOIP & NETWORKING
Routers
Networking
VoIP
Troubleshooting
ADMIN
Support
Onboarding
Billing
PORTING & NUMBERING
Porting
ADD ONS
Nava - CRM Connector
Teammate - Microsoft Teams Direct Routing
Vonage - SMS and SMS Queuing
Deepgram - Call Transcription & Sentiment Analysis
CallCabinet - Advanced Call Recording Analytics
Datagate - Telecoms Billing Engine
Luminate Studio - Professional Voice Recordings
COMPLETE TRAINING
Help Desk
INTERNAL - DIRECT
Broadband
VIDEOS
LMS
ADMIN
Support
How to share a SIP Trace
Create and Escalate Support Tickets
The Bug Report Process
How to submit an OOH (Out of Hours) port request.
Onboarding
How to white label the portal URL.
Billing
How to download CDR Reports on Datagate
