This article goes into all the steps required to use your own domain for the portal.
For this article we will assume the domain you want to use for the portal is "mycompany.com".
In order to get your domain to point to the portal, follow the below steps.
1 - Decide on a subdomain
First you want to decide on which subdomain you want to point to the portal.
For example, the luminate domain is:
luminatewholesale.com
And the luminate subdomain for the portal is:
portal.luminatewholesale.com
Like us, you can use "portal.mycompany.com" however the sub domain you use can be anything you want.
Some common ones are:
pbx.mycompany.com
voice.mycompany.com
hosted.mycompany.com
Pick whichever subdomain fits your brand the most.
2 - Configure your DNS
Lets assume in step 1 you chose the subdomain "portal.mycompany.com"
Next you will need to point your subdomain to our servers in your DNS settings.
You can either add an "A" record or a "CNAME" record.
If you add an A record it will point your subdomain directly to our server IP address.
If you add a CNAME record it will point your subdomain to our existing domain which is "portal.luminatewholesale.com".
Using a CNAME can be less hassle as if we ever update the server IP addresses you won't have to update your DNS settings, however it will expose our domain to any customers who want to investigate the URL.
A Record
If you want to add an A record to your DNS, please add the following:
| Type | Domain Name | Value | TTL |
| A | portal.mycompany.com | 185.123.181.97 |
1800 |
CNAME Record
To add a CNAME record please add the below to your DNS:
| Type | Domain Name | Value | TTL |
| A | portal.mycompany.com | portal.luminatewholesale.com |
1800 |
NOTE: It can take up to 24 hours for DNS records to update.
Once done please navigate to your subdomain and you should get to a login page. The page is not currently secured for HTTPS, this will be covered in the next step.
3 - Secure your portal with SSL
To ensure that your portal is secured we require an SSL certificate for your domain.
NOTE: If you're unsure how to get an SSL certificate, you can usually get one from the same company that provides your domain name.
To begin, you first need to decide if you're going to get a regular certificate, or a wildcard certificate.
A regular certificate will provide security for JUST the subdomain you purchase it for.
A wildcard certificate will provide security for ANY subdomain.
Wildcard certificates are generally more expensive, however because they secure any subdomain under your domain they are more versatile.
Once you have decided which type of certificate you want to purchase, place an order with your preferred SSL provider. It's important that you do the following.
- Order a 12 month certificate - The renewal process on our end is manual, therefore it's important to ensure the certificate lasts for a long time.
- Ensure they give you the cert AND the private key (and the bundle if there is one) - Generally unless specifically requested the SSL provider will only provide you the certificate file, but in order to load these onto our servers we also require the private key and any bundle files. Most SSL providers will give these on request, however they may ask you for a CSR file (see below).
IMPORTANT: If your SSL provider asks you for a CSR file, then you can raise a ticket via help.luminatewholesale.com and we will create one for you.
Ensure the ticket as the below information:
- Is the certificate wildcard or regular?
- Which subdomain are you going to be using for the portal?
- What business address do you want associating with the certificate?
- Which company name do you want associating with the certificate?
The private key is generated along side the CSR file, this means you do not need to get a private key from your SSL provider if we generate the CSR file. You will still need the cert file and any relevant bundle files (if there are any).
Once you have all the relevant files, please send an email to onboarding@luminatewholesale.com and we will load the certificate onto our servers (this can take up to 10 working days).
Once complete your URL will be sufficiently secured and ready for use.