How to configure custom Call Centre statuses.

By default, an agent can be in one of the following statuses: "Online", "Offline", "Lunch", "Break", "Meeting", or "Other".

However there are many cases where a company may need to set some custom statuses that they can report on.

To begin, head to "Insights"  in the domain view, then select "Settings".

From here select "Custom Statuses".

You can enter a new status you want and click the "+" icon to add it.

When happy with what you have added, click save.