Platform v44 Release Notes

Enhanced Web App

The web phone has been rebuilt, refactored, and redesigned for the v44.0 release. Some key features are as follows:

• UI Framework Upgrade: transitioned from Angular v1 to React; more seamlessly handles components; allows newer images, graphs, & libraries
• Onboarding Process: The web app will now walk new users through configuring their audio and notification settings before allowing them into the app.
• PWA (Progressive Web App) & Push Notification: native web phone application without the browser; push support when the application is closed
• iFrame Support: dedicated page with side bar navigation & configurable icons
• UA Registration Chip: includes network strength / status
• Hide Menus: in addition to the existing configs that hide particular menus (such as Call History), two additional configs have been added to completely hide the Call Center and/or Settings panel: PORTAL_WEB_PHONE_SHOW_CALLCENTER and PORTAL_WEB_PHONE_SHOW_SETTINGS
• Pin Cards: web phone cards are now easier to pin (lock) in place. The pin icon is located in the upper right-hand corner of each card. Pinned cards will move to the top row.
• Notification of Multiple Instances: when a duplicate web phone tab is opened, the old tab will now display this warning: "The web phone was opened elsewhere". The new tab should take over. The exception is when a call is actively taking place on the old tab. In that case, the old tab will remain active, and the new tab will display a duplicate session warning. Once the new tab is closed, the old tab will auto-refresh and become active. This feature works while using the same browser. It does not work when using an incognito window or different browsers/computers.
• Hide Voicemail Forward: when set to no, the new config PORTAL_WEBPHONE_USERS_VMAIL_HIDE_FORWARD hides the voicemail forward option in web phone and the Portal. 

API v2

v44 comes with a streamlined API that allows you to more quickly and intuitively navigate the NetSapiens System. This comes with new, easy-to-use API documentation. The v44 API still allows for backward compatibility. 

API v2 Documentation: https://docs.ns-api.com

If you already use API v1 then we recommend you read the following article: https://docs.ns-api.com/docs/v1-migration-to-v2

Emergency Notifications

Configure notifications that will be sent whenever a user on a domain calls 999. Notifications can be sent through either Email, Phone Call, or SIP MESSAGE.

feature.instantMessaging.enabled="1"
feature.instantMessaging.ring="<ringtone name>"
feature.instantMessaging.displayTimeout="<1-60 minutes>"

features.emergency_instant_messages.mode="2"
features.emergency_instant_messages.displaytimeout="<minutes>"
features.emergency_instant_messages.ring_type="<ringtone name>"
features.emergency_instant_messages.ring_vol="<0-15>"

Voicemail Reminders

Configure periodic voicemail reminders to be sent once every 5/10/20/30 minutes via either email or phone call.

Other Notable Changes

• Enable echo cancellation on the iOS mobile app
• The limit on call history searching has been increased from 30 days to 180.
• Set a message to play to agents in queues before they take a call if answer confirmation is enabled.
• Forced Max Time value on queues that lets you force a caller to overflow regardless of what options they choose.
• The last name field on users is no longer a mandatory field.
• Configure enhanced voicemail on forwards to users. What is enhanced voicemail?
• Configure an operator forward under user voicemail (see enhanced voicemail).
• Added a dropdown menu on Users, Queues, Auto Attendants, and Conferences that lets you pick a DDI from a list of available DDIs without having to configure in the inventory.
  
  

Full release notes