Platform v44.2 Release Notes

NOTE: v44.2 is currently in alpha testing, and will be released in the near future.

How to articles for key features will be created closer to release.

New Phased Release

From v44.2 onwards all updates will be released in phases.

This is to ensure that sorely requested bug fixes and changes can be in the hands of end users faster.

v44.2 will be released in 3 phases, with phase 1 being put in place at the initial launch of the update.

Iotum Premium Meetings

A premium integration between Iotum's third party meeting software and the Netsapiens platform is being implemented, this includes integrations directly into the web phone.

Domain Wide Number Blocking

Previous to block numbers you had to block them on every user, now you will be able to block numbers across an entire domain, and you will be able to do this from the call history as well.

Expanded Sentiment Features

When using Deepgram sentiment analysis you will now be able to see an AI generated summary of the call on every call, as well as a list of call topics.

Other Key Features & Changes

Now, the API supports devices with 48 lines with full filtering abilities.
Added support for Oracle Cloud Storage as a vendor for remote archive storage.
Analog Gateways can now be deployed with full per-device password support.
Added 5 more SNOM D series models to the platform: D815, D812, D787, D150, and D140.
Now, user answering rules will be honored when a Phone Number is set to “Call Queue” Treatment.
New setting to allow configuration of the max call duration per domain.

Full Patch Notes

API-1346	Improvement	Corrected an issue where missed call notification emails didn’t include user ext and name in the email body.
API-1511	Bug	Corrected an issue with Call Center where, when logging back in with the granular queue login button, the Agent Log was not updated.
API-1538	Improvement	Disabled voicemail by default for system users.
API-1630	Improvement	Fixed an issue where MMS payload was received as an array of data.
API-1696	Bug	Fixed an issue with duplicate missed calls within Call Center Reports when setting the date range to begin and end in different months.
API-1756	New Feature	Added tracking for ns node sockets by application: the iNSight stat is nsnode_sockets_app with a label of "application".
API-1843	Bug	Now, API v2 does not allow messagesessions with special characters.
API-1850	Improvement	Now, the API supports devices with 48 lines with full filtering abilities.
API-1852	Improvement	Added support for Oracle Cloud Storage as a vendor for remote archive storage.
API-1876	Bug	Added removing auto attendant prompts to API documentation.
API-1880	Bug	Corrected an issue where authentication can be bypassed using particular API calls to read UI Config data.
API-1881	Bug	Emails containing Call Center report statistics no longer had functional graphics as they were linked to “chart.googleapis.com”, which is no longer in use. Now, these graphics use “chart.netsapiens.com”, allowing for the same function as google chart API.
API-1882	Bug	Now, reject and accept rules can be removed via API v2.
API-1902	Bug	Ensured that logic from API-1631 is applied, reducing Call History Page load time when the page contains MOS scores.
API-1903	Bug	Corrected a regression issue concerning Call Center Supervisors that are not assigned to any queues. In this case, Call Center Supervisors did not have access to call recordings for their calls.
API-1934	Bug	Added protection against an erroneous create agent request when adding a queue in a different domain.
API-1963	Bug	Corrected a bug that allowed the creation of an answering rule via API with another user’s time frame.
API-1967	Bug	Corrected an issue where some specific dates time frames were not properly recognized by the system.
API-1986	Bug	Added dial-rule-description as a forced string variable in API v2.
API-1995	Bug	Corrected a bug where Resellers saw all Builder templates within their territory instead of just a domain’s templates when using the tool within a given domain.
API-1998	Bug	Corrected a bug that disrupted Reseller access to recordings for interdomain calls when viewing domain Call History.
API-1999	Bug	Fixed an issue where queue calls ended during voicemail greetings were not tagged as Abandoned Calls.
CDR-316	Improvement	Fixed an issue with FTPCDR Export data intermittently appearing as empty.
CDR-399	Bug	Corrected a bug for scheduled CDR exports. Previously, if a call ended just before a report was to be exported, the call would not be included in the CDR.
CDR-403	Bug	Improved download of "custom" scheduled exports.
CDR-408	Bug	Improved error handling in failing ftp and sftp exports.
CDR-412	Bug	Added fix to normalize UK numbers to one format for DNIS reports.
CDR-414	Bug	Added better support for “Object Lock” enabled buckets with “minimum retetion” configured. Wil l now send Content-MD5 on all PUT requests.
LICF-209	Bug	Corrected issues with duplicate call counts. This fix is related to the broader ticket, LICF-200, from 44.1.
NCS-187	Bug	Applied changes to media negotiation from NMS-3196 to the Conferencing Module.
NCS-188	Bug	Now, conference max participant limits are properly enforced. Previously, limits sometimes affected conferences with participant counts below the max threshold.
NCS-194	Bug	Changed the default for NCS’s System Parameter <SilPadFrameCnt> to “0” to disable it for the NCS. Previous setting caused crashes for SMA and IOS applications calling into conferences.
NDP-514	Bug	Fixed provisioning issue with certain Aastra devices.
NDP-568	Improvement	Analog Gateways can now be deployed with full per-device password support.
NDP-598	Bug	Corrected an issue where spaces in Grandstream override values were removed in XML files.
NDP-711	Bug	Corrected an issue where Builder was adding invalid user extensions to unused lines in NDP.
NDP-712	Improvement	Corrected an issue where the Builder directory sort order was not respected on the first save.
NDP-736	Bug	Cascade directory options are now supported for suffixed users.
NDP-758	Bug	Corrected an issue with sorting the Builder directory by “Extension”.
NDP-763	Improvement	Removed the deprecated user option, “Domain”, in NDP.
NDP-764	Improvement	Replaced deprecated Canada/East-Saskatchewan timezone option with corrected America/Regina timezone.
NDP-864	Bug	Added support for more than 10 SIP accounts per device in Builder.
NDP-879	Bug	Device override functionality is enhanced to now allow the following character: '
NDP-903	Bug	Changed default SRTP setting for Snom D120 to off.
NDP-924	Task	Added full support for Yealink T44W and T44U models.
NDP-926	Bug	Corrected an issue where the line 2 user for analog gateways was not properly updated in NDP.
NDP-932	Improvement	Corrected the # of phone lines for various Yealink devices to support expanded line capacity.
NDP-937	Task	Added 5 more SNOM D series models to the platform: D815, D812, D787, D150, and D140.
NDP-941	Task	Added Flying Voice FIP15GPlus and P23GW SIP phones to the platform.
NDP-942	Task	Added Flying VoicePR08 ATA to the platform.
NDP-944	Bug	Corrected issue where Line Appearances/SLA’s were incorrectly shown as an option on Yealink sidecars.
NDP-951	Improvement	Added NDP configs, ‘lineShowExtensionAsLabelByDefault' and 'blfShowExtensionAsLabelByDefault' (default = “no”) to allow the user’s extension to display by default when provisioning devices. Separately configurable for line appearance and BLF keys.
NDP-954	Bug	Corrected a null value in proxy address field for certain Yealink devices when YealinkUseSRV is set to “no”.
NDP-964	Bug	Increased Builder user extension max length from 6 to 20.
NMS-1926	Bug	Corrected an issue where calls using a dial translation with the application “To Conn for DNIS - Add Header” did not function properly. In these cases, the relevant domain was not always applied to the call, resulting in the domain call limit and status not being honored.
NMS-2277	Bug	Corrected an issue related to inbound calls diverted with a 302 from the endpoint. If call used To Connection w/ Privacy, the call would fail.
NMS-2656	Bug	Corrected a bug where, if a voicemail exceeded the Pre-talk Timeout configuration, the voicemail would not be saved. Now, the recording is saved before the session is terminated.
NMS-2933	Bug	Changed default for "IgnOptUpon503ToAll", "IgnNotifyUpon503ToAll" and "IgnSubUpon503ToAll" to “yes” to lower server load when placing other nodes in soft maintenance mode.
NMS-2942	Bug	Fixed an issue where the Core Module would not check for a dialplan loop limit during Call Queue dispatch.
NMS-3003	Bug	Corrected the Core Module Admin UI drop-down menus to reflect the permissions-based pages based on admin account levels.
NMS-3017	Bug	Corrected an issue concerning Call Park with calls across geo-nodes and endpoints in different domains. If the receiver parks the call, picks up the call, and then the caller attempts to park, the call park would fail.
NMS-3074	Improvement	Enabled TCP/TLS session sharing to improve system efficiency.
NMS-3076	Bug	Added System Parameter <SipResendReliableXport>, default to “yes”, to resend SIP messages even over Reliable Transport, i.e. TCP/TLS/WSS. This configuration is meant to solve cases with E911 Bandwidth where initial invites were not always processed by the carrier.
NMS-3135	Improvement	Improved File Replicator transfer speed by batching scp transfers.
NMS-3143	New Feature	Allowed for configuration of voicemail type by user instead of domain in the Admin UI within a User settings modal (Users>Configuration>Click on a User Name). This field has four options: auto, enterprise, hospitality, residential. If set to “auto”, domain voicemail settings will be applied.
NMS-3157	Bug	Corrected an issue where, a call across geo-nodes to a WebPhone (with the system parameter, NotifyReferFrom, set to “yes”), will cause issues when transferred. In this case, upon transfer, the WebPhone window hangs until the call is completed.
NMS-3166	Bug	Corrected a crash case concerning Watch Dog looping.
NMS-3170	Improvement	Improved the Core Module's TLS certificate auto-reload by checking that the certificate, private key, the configured CA, and intermediate certificates are valid before restarting the TLS server upon cert renewal.
NMS-3195	Improvement	Now, user answering rules will be honored when a Phone Number is set to “Call Queue” Treatment.
NMS-3207	Bug	Eliminated empty folders created by the Core Module in the root directory. This was a regression issue from 44.0.
NMS-3235	Bug	Fixed a bug concerning calls dispatched to off-net agents via ring all queues. If the carrier replied with a 407 or 401 challenge, the system is unable to retrieve the correct call leg after sending authorization. Depending on the carrier, this can result in hanging or declined calls.
NMS-3237	Bug	Corrected Alert-Info passthrough logic that was broken for Sim-Ring. This resulted in call failures with conferences configured with auto-answer.
NMS-3248	Bug	Fixed an issue where the Core Module would fail to play a file if the WebServer redirected the request.
NMS-3260	Bug	Corrected a regression issue from 44.1 where inbound calls with STIR/SHAKEN enabled would drop when transferred.
NMS-3262	Bug	Fixed an issue where the Core Module would fail to parse a Web Responder URL that omitted the forward slash but contained a query string.
NN-306	New Feature	Added SNI support to NS node to allow for multiple SSL certificates to be used. NsNode will parse Apache configs in /etc/apache/sites-enabled/ and find and use any certificate configs with ServerName or ServerAlias values set.
NN-381	Bug	Improved node stability with better handling of connection resets/aborts from remote servers.
NN-491	Bug	In API v2, made sure auditlog_lite subscriptions are monitoring both user and subscriber objects as there are some differences in logs between apps.
OMP-1191	Bug	Made improvements to the load time of the contacts dock, specifically when containing a large number of off-net contacts. Now, when the number of off-net contacts exceeds the value of PORTAL_DOCK_SOFT_LIMIT_MY_CONTACTS (new UI config with a default of 500), the contacts will be hidden from the dock. Gravatars will now only attempt to load when they are expected to be displayed.
OMP-2648	Bug	Improved the click to call from the popout contacts doc.
OMP-2803	Improvement	Previously, if an Auto Attendant’s option was changed via Dial Translation in the Admin UI to the application, “Call Queueing Add Header”, the option would not appear in the Portal. Now, the Queue treatment will appear for this option.
OMP-3292	Bug	Prevented voicemail message forwarding via portal to users with voicemail disabled.
OMP-3520	Bug	Fixed a bug concerning SMS Queues. Previously, if an agent began an SMS Queue session and changed pages, the SMS chat stopped functioning.
OMP-3735	Bug	Corrected an issue concerning Builder templates sharing the same name. This bug resulted in erasing a device’s settings when the template was applied.
OMP-4182	Bug	Corrected an issue within Call Center Reports that caused the selected date and time range to be reset when switching report views.
OMP-4478	Bug	Corrected a bug affecting devices with an @ in its username or password. In these cases, the config file preview via Builder would not generate.
OMP-4577	Bug	Portal now prevents two Call Center Agents from picking up the same SMS Queue session. After the session is picked up by an agent, all other agents will not be able to pick up the session and get a notice saying that the session is already active.
OMP-4618	Bug	Corrected an issue occuring when creating answering rules with Simultaneous Ring. When using autocomplete, the system would add multiple destinations for a single user, dividing their first/last name and extension.
OMP-4625	Improvement	Corrected an issue with modifying answering rules. If a dial rule had already been created with custom source and/or destination tokens, the answering rule would overwrite the settings.
OMP-4649	Bug	Corrected an issue where SIP Trunks with the Trunk Type of Origination Only or Termination Only were not saved correctly.
OMP-4802	Bug	Corrected a bug where, if the list of sites in the attendant console were too long, all sites were not accessible. Now, users are able to scroll to see all sites.
OMP-4910	Bug	Corrected a bug where, in certain cases, SMS Queues failed to send a reply stating that no agents were available.
OMP-5037	Bug	Corrected a bug where, when saving an SMS number containing spaces, the number was not properly saved in the database.
OMP-5058	Bug	Corrected a bug where, if a user had a password containing % or &, the password could not be changed via the portal.
OMP-5066	New Feature	Added a Call Time Limit setting to the Domain settings modal. This allows the configuration of a maximum duration for calls within the domain. In case of a cross-domain call, the smaller non-zero limit will be honored.
OMP-5089	Improvement	Now MFA functions properly when using SSO login.
OMP-5108	Improvement	Shrunk down the clickable space on the voicemail page in the portal to avoid accidental clicks on touch screen devices.
OMP-5141	Bug	Ensured that, when adding a number to the SMS Inventory, the system checks the relevant extension before allowing users to save.
OMP-5162	Bug	Corrected a bug where NUMBER_FORMAT UI Config settings negatively impacted extension displays in Answering Rules for extensions with suffixes. Now, these configs will only affect numbers with seven digits or more, thus not impacting extensions.
OMP-5184	Bug	Added UI Config, PORTAL_ANSWERRULES_SIMRING_MAX_ADDITIONAL_NUMBERS. Default to 10. When set will allow a maximum number of additional sim ring numbers to be added to an Answering Rule. Will disable adding past that maximum.
OMP-5219	Bug	Corrected a 44.1 regression issue. When adding a config from the domain level, the domain dropdown did not populate.
OMP-5222	Improvement	Improved Time Frame timepicker by adding 11:59 PM to enable selection of entire day. This applies to all timepicker dropdowns.
OMP-5244	Bug	Corrected an issue were the new user link on the main portal page was not working due to a validation issue.
OMP-5274	Bug	Corrected a bug that prevented Preferred Server drop down changes from being saved. Preferred Server changes now save as expected.
OMP-5289	Bug	Fixed a 44.0 regression bug where, when a user’s answering rules were set for Do Not Disturb, the appropriate DND icon didn’t appear on the user’s Web Phone status.
OMP-5293	Bug	Ensured that, if the appropriate UI Configs are set, duplicate extensions for Users, Queues, or Auto Attendants are not available when adding a space before or after the extension digits.
OMP-5295	Bug	Corrected a problem concerning changing the external number option in Auto Attendant. If the UI Config, PORTAL_AUTOATTENDANT_EXTERNAL_NUMBER_LOOPBACK_NOSIP, was set to “yes”, Office Managers were unable to edit the external number.
OMP-5303	Bug	Solved a bug related to cache cleanup which was causing CPU and IO load issues.
OMP-5357	Bug	Reduced timeframe loadtime by over 80%, eliminating lag time before timeframes appear usably in the portal.
OMP-5363	Bug	Resolved tooltip bug in Time Frames that displayed inaccurate data when clicking the tooltip info buttons
OMP-5366	Bug	Prevented a TOD route from getting routed back to the same user. The change removes the number/user from the destination field’s autocomplete when configuring a the Phone Number’s time frame rules.
OMP-5390	Bug	Now the agent status button updates after switching between different offline states in another application.
OMP-5551	Bug	Corrected an issue where, when on the Top Level Inventory page, after using the filter, selecting all and bulk editing could result in the selected DIDs adopting the user’s domain.
SBUS-142	Improvement	Made general SBus performance improvements.
VC-110	Improvement	Added text to speech SSML support. Currently, this is only available via Web Responder.
WP-1266	Bug	Fixed bug causing one-way audio after long holds due to erroneous a=recvonly in the SDP.
WP-1405	Bug	Previously, agents on Web Phone were unable to decipher if a conversation card is part of an SMS Queue. Now, the card will list the SMS Queue’s Name and extension over the destination’s off-net number.
WP-1754	Bug	Now, if a user does not have an assigned SMS number, they will not see available SMS numbers. Previously, they still had the option, leading to unnecessary error notifications.
WP-1760	Bug	Allowed the following symbol in contact numbers: *
WP-1779	Bug	Fixed a bug concerning inbound calls from anonymous callers. When a name was not present for the caller, the Web Phone Call History Page would show the number dialed instead of the originating number.
WP-1785	Bug	Fixed a v44.0 regression issue concerning custom statuses on Web Phone. If three or more custom statuses were available, selecting a custom status could result in the application freezing until refreshed.
WP-1790	Bug	Now, if a user makes a call from a non-Web Phone device, the call will be pushed into Web Phone Call History without the need to refresh.
WP-1805	Bug	Ensured that the drawer_default.png setting is honored by the system when configured for a Reseller-Territory.
WP-1818	Bug	Now an error prompt appears if you are unable to retrieve a call from a call park.
WP-1836	Bug	Changed code so, by default, STUN is disabled for Web Phone user agents in an attempt to correct an issue with delays initiating calls in certain cases. Now, if the UI Config, PORTAL_WEB_PHONE_STUN_SERVERS, is not set (default), STUN will not be active for Web Phone. If you require STUN and do not have your own solution, we suggest setting this config to “stun.l.google.com:19302”.