1. Luminate Knowledge Base
  2. ADD ONS
  3. Teammate - Microsoft Teams Direct Routing

Troubleshooting Teammate Faults

To begin troubleshooting any issues with teammate, ensure to refer to the teammate documentation which can be found here:

https://docs.connecttoteams.com

Raising a Ticket For Teammate Issues

To raise a ticket to Teammate directly first log into the Teammate admin portal, then click the "Help" button on the right hand side

From there, click on the "Request Support" button.