This article goes over every feature within Luminate Studio.
IMPORTANT: Not all the features below are available in every package.
For a feature comparison between packages see here.
End User Management
Your end users can login to Studio and place their own orders for messages. They will be given the price for each plan based on price plans you set within the portal.
This will be pulled into our billing system and we will bill you the wholesale rate.
This accessible by any user who is an office manager.
AI Messages
Studio links into multiple top AI providers to generate voice messages for use in Marketing, Comfort Messages, Music on Compilations, Greetings, Voicemail, etc...
Real Voice Messages
If the AI messages don't meet your customers needs then all paid packages come included with Real Voice credits that can be used to place orders for recordings done by professional voice actors.
Music Library
For any MoH compilations you can choose from a list of pre set Music Playlists, these allow you to pick a theme and a grouping of appropriate tracks will be selected for your compilation.
Every compilation you create is updated every quarter with new music to keep things fresh.
Compilation Management
Create a compilation of music and messages to apply to your customer's hold music, this can then be configured with automatic message scheduling and Christmas music.
Message Library
Get access to a list of close to 1500 pre recorded messages, categorised by industry, that you can take from and apply to your system
AI Assistant
The AI Assistant will use AI to help you create your messages and compilations.
You can enter in the End User's website and the AI will automatically generate messages based on the Industry and Marketing provided by the end user.
White Labelling
Add your own logo, colours, and name to the application, allowing you to fully white label the portal for your customers.
Email Marketing
The system will automatically send marketing emails to your customers prompting them to upgrade at certain times of the year.
Voice Guarantee
The voice guarantee is a feature that ensures your on hold marketing is consistent.
For example, lets say there is a Real Voice actor who's name is "Mark". An end customer might record all of their messages with "Mark" as the actor in order to ensure consistency across their platform.
However, if "Mark" ever becomes unavailable then the end user will be forced to either use someone else and have inconsistent recordings, or they will have re record all the messages at significant expense.
The voice guarantee means that if this happens, Studio will re-record all the messages with a new actor free of charge.