Vonage - SMS and SMS Queuing
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      3. Vonage - SMS and SMS Queuing

      How to view SMS messages

      This article details where you can check SMS messages in the portal and in the apps.

      Notifications

      When a user receives an SMS message, they will receive a notification that shows in both the portal and both applications.

      Viewing In the Portal

      Pop Up

      This details how to view messages in the pop up menu.

      1. Click the "Contacts" menu.
      2. Along the bottom, select "Recents".
      3. This will show a list of recent messages, you can bring up the texting menu by clicking the "Message" button next to a message.

      My Account

      This details how to view messages under the "My Account" page.

      The first step is only applicable for users of scope Call Centre Supervisor or above, if your user is a Basic User or Call Centre Agent, skip to step 2.

      1. Click your name and then select "My Account"
      2. Click "Messages".
      3. Click "Chat and SMS".
      4. This will bring up a list of messages.
      5. Click a message to go into the conversation.


      Viewing In The Apps

      Any conversations can be viewed by selecting the "Chat and SMS" button

      Web App:


      Mobile App: