Teammate - Microsoft Teams Direct Routing
      Back to home
      1. Luminate Knowledge Base
      2. ADD ONS
      3. Teammate - Microsoft Teams Direct Routing

      How to remove microsoft's calling plan license.

      Ensure Microsoft Calling Plan is Removed

      Problem

      If you are using Microsoft’s Calling Plan license you will need to remove it before adding a Direct Route to your PBX. Microsoft has a trial license that includes Calling Plan so it is a common way Enterprises first test out the service.

      If this license is present you will receive an error that says "Cannot modify the parameter: "OnPremLineURI" because it is restricted for the user service plan: MCOProfessional,MCOMEETADD,MCOEV,MCOPSTN1."

      Here is a step by step process to ensure that it is disabled.

      Solution

      1. Ensure that you have assigned per Group A a User and Add On License to any Users who will have the Connector activated. Navigate to Users>Active users>(future Teammate Connector User)

         

      2. After selecting the User Navigate to Licenses and Apps

         

      3. Select App, then Dropdown Menu will appear

         

      4. Ensure that the Calling Plan is unselected

         

      5. Save changes when ready


        Once Microsoft Admin confirms those licensing changes have occurred for the User you will be able to link Teams to the PBX using the Connector.