DNS and SMTP Setup Guide
This article explains what needs to be done to point your desired FQDN at our servers.
General Info
The primary portal default URL is core1-lhr.lmwhvoip.com with IP Address 141.147.113.128.
For the purpose of this guide we will assume that your domain name you are using for the portal is mydomain.com.
For this guide, we will assume the subdomains below are chosen:
portal.mydomain.com
TIP: You don't need to use the subdomain "portal" if you don't want to, you can use any text you want.
Create DNS Records for the Portal
When creating the DNS records you must create a CNAME record to our portal URL
See below for an example of this:
CNAME Record Example Configuration
| Type | Domain Name | Value | TTL |
| CNAME | portal.mydomain.com | portal.lmwhvoip.com | 1800 |
Email Sending
If you want to send email from your own domain, then by default our servers will attempt to send as you, however this will likely result in errors and emails going to junk.
To prevent this you need to provide SMTP details for the email you wish you to use. This is normally managed as part of your onboarding however if this is still outstanding please submit a ticket containing your SMTP details to help.luminatewholesale.com (or raise a ticket in the phone portal.
IMPORTANT: The moment we upload your SMTP details then any other emails will stop working.
Please ensure that you provide accurate details, as if incorrect details are supplied it will prevent email from working at all on your account until it is fixed.